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Star ratings

Animal establishment operators in England are required to be licensed and are scored on a 1-5 star rating scale by their Local Authorities.

The Paws on the Doors site provides a single access point across these local authorities to enable you to check out the scores and licence details.

Find out more about how Local Authorities assess the risk, calculate the star rating and carry out their activities using this link (gov.uk)

How the Star Rating Scheme works

  1. New operators, or those that have not met minimum standards, or have evidence of poor welfare standards in the past, will be allocated a higher risk score.
  2. Existing operators, with a record of meeting or exceeding statutory standards, and/or a UKAS-accredited certification, will be allocated a lower risk score at their next inspection.
  3. Star ratings are then calculated, although unlike other rating systems (eg Food Hygiene) they are based on a combination of risk and compliance.

Usually then, new operators are not capable of obtaining 1 or 5 stars on their first rating.

Some operators might exceed the statutory standards but if they have a higher risk band will only be allocated a maximum of 4 stars. So even those receiving 2 or 3 stars, whilst not achieving the higher standards, are nevertheless fully compliant with legislation.

At least one visit will be undertaken within the licence period granted.

Finally, it should be noted that although the rules associated with the star rating scheme are set out in the guidance on procedural issues, in practice the time periods associated with progression for those with less than three years compliance history may vary slightly from council to council, with officers exercising discretion in certain cases.

Stars

Description

Licence Period Licence
Period

An operator exceeding the statutory guidance standards having been in business for more than 1 year

3 years

An operator exceeding the statutory guidance standards having been in business for less than 1 year or with a higher risk score

2 years

An operator complying with the statutory guidance standards having been in business for more than 1 year

2 years

An operator complying with the statutory guidance standards having been in business for less than 1 year or with a higher risk score

1 year

An operator falling below the statutory guidance standards

1 year

Operators that keep or train animals for exhibition do not receive a star rating. Their licence is issued for three years.

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Unlicensed Operator?

If you are concerned about malpractice or an Operator who may be operating without a licence, you can report this to the relevant Local Authority.

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